How we use your health records

Why we collect information about you

The physiotherapists caring for you keep records about your care and treatment. These help ensure that you receive the best possible care from us. They may be written (manual records), or held on a computer (electronic records). The information can include:

  • Basic details about you, such as name, address and date of birth
  • Details of contacts we have had with you, such as clinic visits
  • Notes and reports about your care and treatment

How your records are used

Your records are used to guide and administer the care you receive. They ensure that:

  • The professionals involved have accurate and up-to-date information on your needs and future care requirements
  • There is a good basis for assessing the quality of care you receive
  • We can work effectively with others providing you with care
  • Your concerns can be properly investigated, should you need to complain

Your information may also be used anonymously (by removing any details that could identify you) to help us:

  • Review and monitor the overall quality of care we provide, to make sure it is of the highest standard
  • Make sure that our services are meeting patient’s needs
  • Train and educate our staff

In some situations, person identifiable information may be used for important or essential NHS purposes, such as research and auditing. However, this information will only ever be used with your consent, unless the law requires the information to be passed on.

Your confidentiality

The confidentiality of your health records is protected by law. Your records are stored securely and only authorised people are able to access them.

We may need to share some information about you and your health record with other organisations so that we can work together for your benefit. However, we only ever use or pass on your information to others if there is a genuine need for it. We will normally tell you before sharing your information and seek your permission to do this.

Access to your own health records

You have a legal right to access your own health care records. Requests should be made to us in writing and a fee may be charged. For further information please ask a member of staff.

Further Information

If at any time you would like to know more about how we use your information and how we maintain your confidentiality, you can ask the person in charge of your care or our Business Manager.