Satisfied customers review of Physiotherapy Matters service provision..

Occupational Health has always been high on the agenda for Physiotherapy Matters, with focus on key elements of workplace health and wellbeing;

Musculoskeletal education

prevention rather than a cure

early intervention

avoidance of re-occurance

This work ethic and quality approach has proved well in the reduction in sickness absence for customers such as Newcastle International Airport and North Tyneside Council.

Testimonials

We have used the services of Physiotherapy Matters since 1^st January 2009, as part of our integrated occupational health programme.

Their service enables us to take a proactive approach to the management of employees suffering from musculoskeletal problems. This includes their Practioners giving advice to employees working in high risk areas, in order to prevent injury wherever possible. Furthermore, they also facilitate early treatment of problems that have occurred, including those arising from incidents outside of the workplace.

We are pleased with the results we have achieved from this aspect of the service and believe that their interventions have significantly contributed to a 50% reduction in our overall absence levels over recent years.

In addition, I can confirm that Physiotherapy Matters take a flexible approach to the way in which they work with us, tailoring their service to meet with the needs of our business as well as our employees.

Keith Faley

HR Manager

Newcastle International Airport Ltd

Physiotherapy Matters have provided an excellent service to North Tyneside Council for the last two years.

They have provided a reactive service with respect to absence management, but have also initiated some proactive visits to areas where musculo skeletal issues have been common.

The service has given value for money, and its cost effectiveness is easy to show given the low costs of the Physio sessions balanced against the high cost of absence.

Referrals can be made on a fast track basis if required, which can help improve patient outcomes.

Reports are generated on a quarterly basis and give all the necessary information required for managing cases.

Additionally, the staff are pleasant, pro-active and business like in all there dealings which makes dealing with them a good experience for both management and staff.

Steve Quinlan

Occupational Health and Safety Manager

North Tyneside Council