Telephone Triage

Physiotherapy Matters have extensive experience in offering telephone assessment and advice services to corporate occupational health clients. This service can be offered as a stand-alone option or alongside an existing face to face service.


Physiotherapy telephone triage services are commonplace in contemporary health care services and they offer a number of unique advantages when managing musculoskeletal conditions:


  • Fast access (typically within 48 hours)
  • Convenience of not having to take time from work to attend appointments
  • Receive early advice to manage their condition
  • Appropriate signposting to our electronic self-help resources


What does a telephone assessment involve?


  • A 20-30 minute call at an agreed and convenient time
  • A history which involves questions about the MSK complaint and their general health
  • The employee can ask questions relating to how best to manage their symptoms
  • The physiotherapist will aim to offer a diagnosis and suggest self help measures
  • The call will typically be followed up with an email to the employee with self help guides and exercises appropriate to their complaint.

Following the call and with the employees consent a record can be sent to the HR department, Occupational Health  and the employees GP. In instances where the physiotherapist feels that a face to face appointment is required the employee can either be booked into a face to face slot if a service exists or signposted to the NHS physiotherapy systems. Where a national service is required any face to face physiotherapy appointments can be offered via our extensive network of physiotherapy partners that have been checked and vetted to ensure they meet our  standards.

Our experience tells us that musculoskeletal conditions that are reported and dealt with early over the phone  by a trained physiotherapist can lead to an earlier resolution which can reduce costs associated with presenteeism and absence if the condition were to become persistent.

Please ring 0333 2200 238 to speak to our Occupational Health Team Lead or Business Manager for more information about regular or ad hoc services

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