Clients & Reviews

As a rail service provider with depots across the UK, we were challenged on how to better support our workforce impacted by musculoskeletal issues. We needed a proactive, practical approach to employee health that genuinely reduced absence and helped our people manage their conditions more effectively. We had already commenced a series of activities and cultural transformation to target better health support for employees when we introduced the Physiotherapy Matters service. The response from our workforce has been overwhelmingly positive, with high levels of voluntary uptake and consistent feedback that the service is accessible, supportive, and genuinely beneficial. Employees have actively used the scheme not only to address existing MSK concerns but also to improve their overall health, mobility, and confidence at work. During 2025 we achieved a 50.41% reduction in musculoskeletal‑related sickness absence, and Physiotherapy Matters have been a key partner in helping us reach this milestone. Their clinicians demonstrate a strong understanding of our industry, provide timely and effective interventions, and work collaboratively with both managers and employees to support safe, sustainable returns to work. The impact has been measurable, meaningful, and long‑lasting -both in organisational outcomes and in the day‑to‑day wellbeing of our people. We would highly recommend their service to any organisation looking to improve workforce health and resilience.

Paul Patrick SRSUK Managing Director

Physiotherapy Matters form an integral part of our patient pathway, helping to ensure positive post-surgery recovery. The team are reliable and responsive and provide great flexibility in relation to our service requirements. They are forthcoming with pathway improvements and are a key partner to us in providing high quality patient care.

Christopher Dean, Hospital Manager, Cobalt Hospital

We have worked with Physiotherapy Matters for the past two years and receive great service from them. Our patients receive the expertise of their physio team as part of their daycase surgery care and also in terms of follow up when this is required. The team are responsive, flexible and professional and we look forward to working with them in the future.

Steve Atkinson, Commercial Director, Tyneside Surgical Services

They provide holistic care, looking at my mum; particular needs and preferences and helping her progress after her knee replacement. Excellent physio’s who supports my mum through her journey, coaching and supporting her through with encouragement, advice and excellent care. The staff at Physiotherapy Matters are also highly professional and pleasant. Highly recommended service.

Ali Raza

Physiotherapy Matters has been helping me after operations to repair my broken left tibia and right ankle.
I would like to thank all the staff for their time and work.
I can’t thank everyone enough for making my experience with Physiotherapy Matters a pleasant and comfortable one.

Michael Page

Working with the PML team at Ponteland MG is a pleasure. The physios are always available for advice and informal discussion about referrals. We enjoy an ongoing dialogue to make sure we’re doing the best we can together to meet the needs of our patients. Feedback that I have had from patients is very positive about their experiences.

Dr Matt Thomas

I know I can refer to Physiotherapy Matters with confidence. Our patients are seen and assessed by a team with impressive expertise and experience and treated with empathy and clinical skill. The physio team achieve excellent results and are also very quick to feed back to GP colleagues if they feel further action needs to be taken. My experience has been of consistently excellent partnership working.

Dr Sue Clugston