Position: Business Manager

September 24, 2026

Positions: Business Manager

Location:Physiotherapy Matters | Gosforth, Newcastle upon Tyne (travel across the North East)

Position report to: Managing Director

Salary:  £35,000-£50,000 FTE per annum

Hours: 24-40hrs / week

Benefits:

• Competitive salary, £35,000-£50,000 FTE depending on expereince.
• Up to 7% employer pension contribution.
• 6.6 weeks annual leave including bank holidays.
• Private Medical Insurance.
• CPD funding and professional development support.
• Mileage and travel expenses, plus free parking.
• Cycle to Work Scheme.
• Better Health at Work wellbeing programme.
• A genuine opportunity to shape the future growth and success of Physiotherapy Matters.

About Us: 

Founded in 2006, Physiotherapy Matters is an established and growing independent healthcare provider delivering:

• Occupational Physiotherapy Services
• Private Musculoskeletal Physiotherapy
• Older People’s Physiotherapy Services
• Orthopaedic Rehabilitation Services

We’ve built a strong reputation for delivering high-quality patient care and exceptional client service across the North East – and as we enter our next stage of growth, we’re looking for an ambitious, commercially focused leader to join our team.

The Opportunity: 

This is a key leadership role within Physiotherapy Matters.

Working directly alongside the Managing Director and Clinical Manager, you’ll take ownership of day-to-day operations while helping drive the company’s future direction through business development, new partnerships and growth initiatives.

It’s a role that suits an experienced operational leader who enjoys combining people management, business improvement and commercial growth – with real scope to shape how the business develops.

Responsibilities: 

Operational Leadership

• Lead day-to-day business operations across all services, matching resource to demand.
• Manage administrative and operational teams.
• Ensure systems, processes and resources support business objectives.
• Drive operational excellence and service improvement.

Quality & Compliance

• Maintain organisational compliance and accreditation standards (ISO 9001, CQC, SEQHS, HNS DSP Toolkit, Cyber Essentials).
• Lead quality improvement initiatives.
• Support governance, risk management and audit activities.

Business Growth

• Develop and secure new business opportunities.
• Lead tender searches, bid submissions and procurement responses.
• Build relationships with employers, healthcare providers, insurers and strategic partners.
• Identify opportunities for service expansion and revenue growth.

Leadership

• Lead, coach and develop your teams.
• Support organisational culture and staff engagement.
• Act as a trusted member of the senior leadership team.

What We’re Looking for

You will have:

• Proven operational management experience.
• A track record of leading and developing teams.
• Strong commercial and financial awareness.
• Business development experience, ideally within healthcare, with demonstrable results.
• Excellent organisational, planning and communication skills.
• A proactive, positive and solution-focused approach.
• The ability to balance strategic thinking with operational delivery.

Healthcare sector experience would be advantageous but isn’t essential -we’re just as interested in strong operational and commercial leaders from other industries.

How to apply:

Send your CV and covering letter to neeraj@physiotherapymatters.co.uk

For a informal, confidential chat about the role, contact Neeraj Nayyar on 0191 285 8701.

We are unable to offer visa sponsorship for this role – applicants must have the right to work in the UK.

Physiotherapy Matters Ltd is an equal opportunities employer and welcomes applications from all sections of the community.

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