Physiotherapy Matters wins WhatClinic.com Award For Excellent Customer Service

February 12, 2016

Physiotherapy Matters is pleased to have been recognised with an award for excellent customer service by healthcare search engine WhatClinic.com, based on feedback by customers over a twelve month period.

The award is based on feedback from patients, and combines scores for excellent customer service and timely consumer feedback. Customers rated clinics based on how well the clinic treated them, how quickly they were contacted and seen, and how happy they were with the treatment.

Nick Livadas, Clinical Manager today said;

“At Physiotherapy Matters great customer service is something we focus on and strive for in everything we do, and to receive such positive feedback from our patients is great. A positive experience of physiotherapy is not only about the therapy offered but how friendly our reception team are, how comfortable our reception area is and the ease of parking. We are delighted to have been recognised for this commitment to customer service”

WhatClinic.com CEO Caelen King congratulated Physiotherapy Matters and said

“This is the 7th year we have run these awards. Every year, the standard goes up and up – and I’m delighted to recognise those clinics that are putting the needs of the patient first, every single day.

It’s the customer who selects our awards winners, by their clinic ratings and the feedback they leave about service and experience. We believe that empowering the patient with accurate information is the future of a successful healthcare market.”

Thank you to all our patients who kindly took the time to leave such wonderful feedback.